Returns

Returning your unwanted medicines to this pharmacy

 

PPRX is more than happy to take care of any unwanted medicines that you may have for disposal. 

 

In order to protect the safety of our staff, customers and the environment, when returning your unwanted medicines to this pharmacy, please take a moment to answer these quick questions.

 

You must be able to answer all the questions with a “Yes” in order for our staff to accept your unwanted medicines. Please tell our pharmacy staff if there are any questions to which you’ve answered “No”

 

1. Are you returning only medicines?
2. Are you sure there are no needles or other sharps in the bag/container?
3. Are you sure there is nothing else that may affect the health and safety of our staff?

 

Before organising a delivery, our staff will ensure the list below is adhered to:

 

Yes we can accept       No sorry, we can’t accept
✔	Any unwanted medicines including:	🗶	Needles or other sharps
✔	Tablets	🗶	Chemicals
✔	Creams	🗶	Veterinary products
✔	Liquid medicines	🗶	Dialysis kits
✔	Powders	🗶	Paints
✔	Inhalers	🗶	Solvents
✔	Ampoules	🗶	Oil
✔	Ointments	🗶	Batteries
✔	Capsules	🗶	Pesticides or other garden chemicals
✔		🗶	Anything else which is not a medicine

Returning Controlled Drugs

To arrange the return of unwanted medicines to the Pharmacy the you must telephone and speak to a member of the dispensary team. For controlled drugs this should always be the pharmacist on duty. Please request to speak to the Pharmacist in charge on that day. The Pharmacist will explain the process for returning your medication.

Each return will be made by booking an appointment for the an approved driver to visit your home to collect the returned medication or alternatively, PPRX will send the appropriate packaging to the you to arrange for return by Royal Mail, as inadequate packaging may be unsafe.

Any sharps and clinical/contaminated waste cannot be returned and you should follow local procedures for disposing of these items. 

Cytotoxic and hazardous waste, as well as Controlled Drugs, must be separated if possible before returning these medicines for disposal to the pharmacy. 

Please be advised, the Pharmacy will require for you to mark the package of unwanted medication as “Z Returns” to allow them to be easily identified. The packaging should not identify the contents as being controlled drugs (or any other drugs).

Please note: If we can not arrange a suitable time for collection; PPRX will provide you with other options to dispose of unwanted or expired medication. 

Patients are permitted to return medication to their local pharmacy if required.