Information about the procedure will include where appropriate:
Wish to make a complaint about an NHS service? Follow the URL to find out more: https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
Any other type of complaint? Contact the General Pharmaceutical Council. Follow the URL to find out more: https://www.pharmacyregulation.org/raising-concerns