Talk to a real pharmacy.
No phone trees, no offshore call centre. Clinical questions reach a clinician, everything else reaches our team — and whoever picks it up replies by name.
Not an emergency service — call 111, or 999 in an emergency.
Straight to the right desk.
Chat, phone and email are up top and reach the whole team. These are the routes that skip a step and land with the person who can actually answer.
Clinical question
Ask a pharmacist
Dose, side effects, interactions, whether something's normal — it goes straight to the pharmacy team, not to support.
Email the pharmacy →Already a patient
Message in the app
Your record is already there, so it's the fastest route for anything about your own treatment or order.
Sign in →Video consultation
Talk face to face
Book time with our pharmacist team through the coaching programme and go through it properly.
Book a consultation →Complaints
Tell us what went wrong
We acknowledge within 3 working days and respond in writing. Nothing gets filtered on the way in.
Raise a complaint →Press & partnerships
Clinicians, suppliers, media
Tell us who you are and what you need, and we'll route you to the right person here.
Get in touch →Everything else
The enquiry form
Not sure who it's for? Write it down below and we'll put it in front of the right person.
Go to the form ↓Chat staffed 9am–5pm, Monday to Friday · Phone lines open 9.30am–5.30pm, Monday to Friday
Send us a message.
A real address, on the register.
Every prescription is dispensed by our own GPhC-registered pharmacy, by named pharmacists you can look up yourself. Nothing here is a virtual front.
Check us on the GPhC registerRegistered office
The Look It Ltd, trading as PPRXUnit 206 Bizspace Business Centre
4-6 Wadsworth Road, Perivale, London UB6 7JJ
GPhC #9012740
Companies House 15869720
Before you
get in touch.
The quick answers to what people usually ask. Anything else, the form above reaches a real person.
How quickly will I get a reply?
When can I call or chat?
Can I ask a clinical question here?
How do I make a complaint?
What happens to my data?
I'm a clinician or supplier — who do I talk to?
Start your
free consultation.
Three minutes of your time, reviewed by a UK-registered prescriber. No commitment, no charge for the consultation — and if treatment is approved, free next-day delivery to your door.