Returns and Cancellation Policy
We hope you will be happy with any item or service you receive from us, but in case you are not, you can find our policy on returns and cancellations below.
Cancellation
You have the right to cancel orders made through our online shop prior to dispatch or within 14 days of delivery. Please contact us by telephone or email at:
Telephone: 020 3002 9119
Email: support@pprx.co.uk
NHS prescription service customers:
You may cancel your order any time prior to its dispensing. We cannot cancel or refund prescription medicine after they have been dispensed for safety reasons. Upon receipt of any unwanted medicine, please ensure their appropriate disposal via any registered authorised pharmacy.
How to return items
Goods must be sent back to our address (provided below) at your own cost unless the item is damaged or faulty.
Returns Department
Unit 112 Bizspace,
6 Wadsworth Road, Perivale, Greenford,
UB6 7JJ, United Kingdom
Damaged and faulty items
We apologise in advance if any items arrive damaged. If you suspect any of your items are damaged or faulty, please contact our Customer Services team with subject title FAULTY.
Either email support@pprx.co.uk or call 020 3002 9119 during our Opening hours (mon – fri 9am to 5pm)
Refunds
All refunds are processed once the items have been received. Refunds are credited to the bank card used to pay for the item and can take up to 90 days.
PPRX reserves the right to cancel your order if there is insufficient stock or we are not able to deliver to your area.
Refund exclusions
Unfortunately, for reasons of health and safety you cannot return items that:
- has a hygiene seal broken
- have been used
- can depreciate rapidly and expire
